Frequently Asked Questions
About Us
Buying From Us
Support
Who Are We?
What Makes Redonix Different?
We don’t just list random products. We focus on quality, value and reliability. Our team sources from trusted suppliers and only chooses items that meet our standards for performance, safety and practicality. We care about the products we sell and the customers we serve.
Are Your Products Genuine?
Yes. All products sold by Redonix are 100% genuine and sourced via verified UK distributors, wholesalers and brand partners. This ensures correct voltage, genuine parts and proper compatibility for UK customers.
How Long Have You Been Operating?
Redonix was created by experienced UK eCommerce operators with a passion for technology and customer service. Although the brand is growing, the team behind it has years of experience in electronics, sourcing and online retail.
Where do you ship from?
All Redonix orders are packed and dispatched from within the UK. This means faster delivery times, no customs charges, and no surprise import fees for UK customers.
How long does delivery take?
Orders are usually processed within 24–48 hours on working days. Once dispatched, standard UK delivery typically takes 2–4 working days depending on your location and courier performance. Tracking details are sent by email as soon as your order ships.
What payment methods do you accept?
We accept all major debit and credit cards, as well as Apple Pay, Google Pay, Shop Pay and PayPal (when available). All payments are encrypted and processed securely.
Can I change or cancel my order after placing it?
If your order hasn’t been dispatched, we may be able to update your delivery address, amend or cancel your order. Please contact us as soon as possible with your order number so we can assist.
Do you offer international shipping?
At the moment, Redonix only ships within the United Kingdom. This helps us keep delivery times fast and service reliable. We plan to expand internationally in the future.
Will I receive tracking information?
Yes. As soon as your order is dispatched, you’ll receive an email containing your tracking details so you can follow your parcel every step of the way.
Are there any hidden fees?
No. The price you see at checkout is the final price you pay. There are no hidden charges, import fees or extra taxes for UK orders.
What should I do if my item arrives damaged or faulty?
If your item arrives damaged, doesn’t power on, or is faulty in any way, please contact us within 48 hours of delivery with your order number and a brief description of the issue. Clear photos or a short video will help us resolve this faster.
How do returns work?
You can request a return within 14 days of receiving your order, as long as the item is unused and in its original condition and packaging. Once we’ve received and inspected the item, your refund will be processed.
Do your products come with a warranty?
Yes. All products sold by Redonix include a minimum 30-day guarantee, and many also come with a manufacturer warranty. If you experience an issue during this period, simply get in touch and we’ll advise you on the next steps.