HELP CENTER

Let us know how we may help you?

Order Tracking

Track your order

Return & Exchange

We make it easy to return and exchange styles.

Start a return

Browse our Help Desk

Register Warranty

Activate your product warranty for faster support and future claims.

Careers

View current vacancies and apply to join the Redonix team.

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Contact Redonix

Get in touch with our support team for general enquiries.

Submit a Request

Giftcards & Credit

Check your gift card balance or get help with store credit.

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Become an Affiliate

Earn commission by promoting Redonix products online.

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B2B Customers

Access tailored pricing and support for business orders.

Business Access

Frequently Asked Questions

What should I do if my item arrives damaged or faulty?

If your item arrives damaged, doesn’t power on, or is faulty in any way, please contact us within 48 hours of delivery with your order number and a brief description of the issue. Clear photos or a short video will help us resolve this faster.

How do returns work?

You can request a return within 14 days of receiving your order, as long as the item is unused and in its original condition and packaging. Once we’ve received and inspected the item, your refund will be processed.

Do your products come with a warranty?

Yes. All products sold by Redonix include a minimum 30-day guarantee, and many also come with a manufacturer warranty. If you experience an issue during this period, simply get in touch and we’ll advise you on the next steps.

Can I get a replacement instead of a refund?

Yes. If your item is eligible and stock is available, we can offer a replacement instead of a refund. Just let us know your preference when you contact us.