Warranty Policy
Redonix Warranty
At Redonix, we want every customer to shop with confidence. All products purchased from our store include a 12-month warranty covering faults that occur during normal use.
If your item develops a fault within the warranty period, we will repair, replace, or refund it depending on the situation and product availability.
What Our Warranty Covers
Your warranty includes protection against:
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Electrical or mechanical faults
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Functional issues caused by normal use
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Manufacturing defects
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Failures that prevent the product from working as intended
We always aim to resolve issues quickly and with minimal hassle.
What’s Not Covered
The warranty does not cover:
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Accidental damage (drops, impact, cracked screens, mishandling, etc.)
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Liquid damage (unless the product is stated to be waterproof)
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Cosmetic wear-and-tear such as scratches, marks, or faded coatings
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Damage caused by misuse, incorrect installation, or not following manufacturer instructions
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Issues caused by unauthorised repairs or modifications
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Loss or theft of the item
If you're unsure whether your issue is covered, our support team can check for you.
How to Make a Warranty Claim
To start a warranty claim, please contact us at:
Phone: 020 8135 5027 (Monday – Friday, 9am–5pm)
Please include:
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Your order number
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A short description of the fault
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Photos or a video showing the issue (if possible)
We’ll assess your claim and reply with the next steps.
What Happens Next
Once your claim is approved, we may:
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Offer quick troubleshooting to fix the issue
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Provide a free return label for inspection (if required)
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Replace the product with a new or equivalent model
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Repair the item
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Offer a refund if a replacement is unavailable
We aim to resolve all warranty issues within 2–5 working days once we receive your information.
Warranty Duration
All products include a 12-month warranty from the date of delivery, unless the manufacturer offers a longer period. Where applicable, we will assist you in accessing the manufacturer’s extended warranty.
Return Address for Warranty Claims
Warranty returns are processed at:
Redonix LTD
182 High Street North
Office 15532
London
E6 2JA
United Kingdom
Your Legal Rights
This warranty operates in addition to your rights under the UK Consumer Rights Act 2015.
Nothing in this policy affects your statutory consumer rights.
Redonix LTD
Company Number: 16826017